Q: Ted, you’ve been leading a number of technology transformation initiatives at Avante. What excites you most about the future?

The security industry is experiencing a fundamental shift.

Historically, security companies focused primarily on manpower. While people will always remain at the heart of what we do, technology is enabling us to deliver better outcomes, faster response times, and a more proactive customer experience.

What excites me most is the opportunity to combine great people with great technology.

At Avante, we are investing heavily in automation, artificial intelligence, advanced monitoring platforms, mobile surveillance solutions, and data analytics. These technologies allow us to identify issues before they become problems and provide our clients with better visibility and faster response.

The future of security isn’t about replacing people with technology. It’s about empowering people through technology.

Q: How do you see Avante differentiating itself from competitors?

Many security providers offer similar services. Where Avante stands apart is our willingness to innovate.

We’re not simply adopting technology because it’s available. We are building solutions that solve real customer problems.

Whether it’s our fast-growing MAST mobile surveillance platform, AI-powered client care initiatives, improved remote monitoring capabilities, enhanced scheduling systems, or customer-facing digital experiences, every investment starts with one question:

“How does this improve the client experience?”

Technology should never exist for its own sake. It should create value.

Our focus is on making security easier, smarter, and more transparent for our customers.

Q: Artificial intelligence seems to be everywhere. What role does AI play at Avante?

AI is one of the most transformative technologies we’ve seen in decades.

Today, we’re already exploring ways AI can improve customer service, automate administrative processes, assist our teams, and help surface important information faster.

In the future, I believe AI will become a virtual teammate.

Imagine AI agents helping customers submit service requests, answering questions instantly, assisting operations teams with incident analysis, helping managers make better decisions, and enabling our staff to spend more time focusing on higher-value activities.

For Avante, AI is about making our people more effective, not replacing them.

Q: What are some of the biggest technology projects currently underway?

We have several exciting initiatives underway.

We’re continuing to modernize our business systems through Odoo, which will help streamline operations across the organization.

We’re expanding our use of automation to reduce manual work and improve accuracy.

We’re enhancing our monitoring capabilities, providing greater visibility into critical infrastructure and field systems.

We’re also investing in data and analytics. The ability to make informed decisions based on real-time information is a competitive advantage.

Perhaps most importantly, we’re working to create a connected ecosystem where information flows seamlessly across departments, creating a better experience for both employees and customers.

Q: What does success look like for Avante over the next five years?

Success starts and ends with the customer.

If we can make it easier for our customers to do business with us, improve service quality, respond faster, provide better visibility, and continuously innovate, we will be successful.

From a technology perspective, I envision Avante becoming one of the most technologically advanced security companies in Canada.

That doesn’t necessarily mean having the most technology.

It means having the right technology, deployed in ways that create measurable business value and exceptional customer experiences.

I want customers to think of Avante not simply as a security provider, but as a trusted, technology-enabled security partner.

Q: What message would you like to share with employees and customers?

The future is incredibly bright.

Avante has built an outstanding reputation over many years, and now we have an opportunity to build on that foundation by embracing innovation and transformation.

For our employees, that means new tools, new capabilities, and new opportunities to grow.

For our customers, it means better service, greater transparency, improved responsiveness, and continued investment in solutions that help protect what matters most.

We’re not just preparing for the future of security. We’re helping define it.