Introduction & Information

Welcome Letter

Conduct a Site Assessment/Audit

Avante will schedule a physical and network assessment to evaluate the existing IT infrastructure, security systems, hardware, and software.

Finalize the Contract

Avante will outline the scope of the work, performance expectations, security measures, and reporting procedures.

Assign an Avante Project Manager

Avante will designate a project manager and introduce the core team members.

Develop an Onboarding Roadmap

Avante will develop and present a comprehensive project plan, including task schedules, milestones, and a timeline for implementation, as well as a go-live date.

Schedule a Kick-off Call/Meeting

Avante will hold a meeting with key stakeholders to introduce personnel, review the project scope, discuss the timeline, and clarify communication protocols.

Set Clear Expectations

Ensure that you, the client, understand Avante’s role, responsibilities, and what you can expect in terms of deliverables, progress updates, and ongoing support.

Establish Communication Channels

Define how and when you and Avante will communicate, including preferred channels (email, phone, client portal), and schedule regular check-ins or progress reports.

Coordination with Third-Party Vendors

Coordinate with third-party vendors that may be required on-site during installation (e.g., Elevator Companies, Network Providers, and Fire Alarm Installers).

System Deployment

• Install all necessary hardware, including servers, cameras, and access control systems,
• Program software for surveillance, access control, and remote monitoring.
• Ensure all cabling and wiring are installed to published industry standards.

Configuration and Integration

• Provision new servers and plan the data migration.
• Integrate the new systems with the existing infrastructure, including IT networks and building management systems.
• Configure access controls for all authorized personnel, using key cards, fobs, mobile credentials, or biometrics.
• Implement cybersecurity measures to protect the security system itself, such as creating unique, strong passwords and enabling network protection.

Testing

• Perform a full system test to verify that all components are working correctly and communicating with the Avante Control Centre (AAC).
• Confirm that all cameras are correctly positioned and provide clear, high-quality footage.
• Confirm that all access control readers are functioning.
• Test all alarms, sensors, and emergency notification procedures.

Client Training

• Avante will host a session to introduce the completed system.
• Avante will provide comprehensive training to the designated team on how to use and manage the new security systems, as well as explain the incident reporting and escalation procedures.

Handover and Documentation

• Avante will provide a complete set of documentation, including system manuals, network diagrams, and login credentials.
• Review the agreement, including details on response times and maintenance.

Ongoing Monitoring and Maintenance

• Ensure that 24/7 remote monitoring is active and functioning properly.
• Schedule routine maintenance to ensure the system remains in optimal condition.
• Avante will plan regular check-ins and performance reviews to ensure satisfaction and address any evolving needs.